Question 1

What is Sociality.io and who is it for?

Accepted Answer

Sociality.io is an all-in-one social media management platform trusted by 2,000 + marketers, agencies and brands. It unifies publishing, engagement, analytics, competitor benchmarking and listening in a single dashboard so social media teams can plan campaigns, track KPIs and reply to customers without switching tools.

Question 2

How secure is my data?

Accepted Answer

Yes, Sociality.io stores customer data in ISO-certified Google Cloud London data centers (europe-west2), encrypts it in transit and at rest, and undergoes regular penetration tests. Role-based permissions keep sensitive social assets under strict internal control.

Question 3

Can multiple teammates collaborate inside the platform?

Accepted Answer

Absolutely. Add unlimited workspaces and assign granular roles, admin, editor, moderator or read-only, to enable smooth, secure collaboration. Real-time presence indicators prevent content clashes, while approval workflows and activity logs keep everyone accountable.

Question 4

Which social networks are supported?

Accepted Answer

Manage Facebook, Instagram, LinkedIn, TikTok, and YouTube. Publish posts and Stories, schedule Reels, reply to DMs and comments, pull in analytics, and benchmark competitors across the same networks inside one calendar.

Question 5

What kind of customer support can I expect?

Accepted Answer

Our human support team replies within 30 minutes, 7 days a week. You also get a dedicated onboarding specialist, live chat, an up-to-date help center, and proactive system-status alerts, at no extra cost on any plan.

Question 6

Is there a free trial and what happens after?

Accepted Answer

Start with a 14-day free trial, no credit card needed. After that, pricing is tiered by the number of profiles and users, starting at $99 per month, and custom enterprise plans with API access and volume discounts are available.

Social intelligence built for teams and AI agents

Social intelligence
built for teams
and AI agents